Please note that events and consultation bookings may not include robes, slippers, or access to the spa facilities. Please refer to the terms & conditions for each booking.

We recommend to arrive at least 15 minutes before your appointment and a member of our Team will greet you and give you a spa tour. Appointments begin promptly at the scheduled time, please be aware that if you arrive late the time of your appointment will be shortened in consideration of the next guest. Slippers, robe and towels are provided for your comfort.

Prior to arrival you will be asked to complete a medical questionnaire to ensure the treatment is suitable for you and you get the most from your experience with us. Our treatments are specifically tailored for adults, please note that no-one under the age of 16 is permitted in Fletcher’s Cottage Spa.

Please note that our Thermal Bath Hut Experiences are not suitable for guests with mobility issues.

We recommend that you leave all valuables at home as we can not take any responsibility for loss or damage to personal belongings.

If you wish to enjoy the thermal area you will need to bring swimwear with you and if you wish to use the gym then please bring suitable sports clothing and footwear. Enjoy free subscription to the PressReader App on your phone or tablet so you can access more than 7,000 newspapers and magazines from around the globe. Please note use of the facilities is only during your allocated time at the spa.